AI & Automation Services
Our work is led by Tim Ngwena, Principal Analytics Consultant, Educator, and Content Creator with over a decade of experience helping 70+ enterprise customers across FP&A, FMCG, and insurance turn data into decisions - and Bree Ngwena, Founder of Libra VA Services, whose senior operational background spans higher education, the UN, and the third sector, including management of grant portfolios exceeding £10 million at institutions such as the LSE and the University of Greenwich.
Libra VA Services was founded by Bree Ngwena to help business owners feel supported, organised, and less overwhelmed through trusted virtual assistant support.
As the business has grown, so has the need for smarter systems - which is why we’ve expanded into AI & Automation services.
As a husband-and-wife team, Bree and Tim combine:
deep expertise in analytics, process automation, and scalable systems with a people-first approach to AI and automation
backed by Tim's reach of 250k+ learners through YouTube and LinkedIn Learning and Bree's mission to help small business owners feel more organised, supported, and in control.
Our shared goal is simple: to help businesses work smarter without losing the human touch.
Are you ready to explore what smarter systems could look like for your business?
People-first support. Smarter systems.
Our Approach
AI - with the Human Touch
Automation isn’t about replacing people - it’s about removing unnecessary friction.
We design systems that support human judgement, not override it. Every workflow we build is intentional, practical, and aligned with how your business actually operates.
We believe the best systems combine:
✔ Human care and decision-making
✔ Smart automation where it genuinely adds value
✔ Clear, simple processes that reduce overwhelm
Technology should create calm - not complexity.
Gain Practical Tools
Practical Systems You Actually Use.
Every automation we implement is designed to be usable, understandable, and sustainable.
No complicated dashboards.
No tools you’ll abandon in three months.
You’ll walk away with:
Clear workflows you understand
Automations that save time immediately
Systems you fully own and control
We build with long-term clarity in mind - not short-term hype.
Learn New Approaches
Rethink How Your Business Runs.
Sometimes the biggest time savings don’t come from doing more - they come from doing things differently.
We help you step back and look at your workflows with fresh eyes.
Where are tasks repeating unnecessarily? Where are manual processes slowing you down? Where could a simple automation remove friction?
It’s not about chasing trends.
It’s about designing smarter ways of working.
Strengthen Your Foundation
Build Systems That Grow With You
Strong businesses are built on strong systems.
By streamlining admin, improving visibility, and creating consistent workflows, we help you lay foundations that support growth - whether that means scaling your team, increasing clients, or simply working fewer hours.
When your systems are steady, everything else becomes easier.
Our Services
We offer three packages - please see full details below.
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“Find the time you didn’t know you had.”
Pricing: £175
£100 deductible from an AI & Automation Build if booked within 30 days. If we determine there is no opportunity to automate or use AI in your workflows, we will refund or credit 50% of the fee.
What it is
A focused, one-off consultation designed to identify where AI and automation can save you meaningful time today - without overengineering or overwhelming you.
Ideal for
Business owners who feel stretched but don’t know where to start with AI and/or automation
Clients who are curious about the opportunities that AI and automation open up
Existing VA clients who want to work smarter, not just outsource more
Clients who are intrigued to discover what is already possible with automation, but without the need for AI
What’s included
Up to a 60-minute 1:1 consultation call
Review of current tools, use cases, workflows, and recurring tasks
Identification of:
Tasks that can be fully automated
Tasks that can be partially automated (with human oversight)
Tasks that should stay human
A summary of opportunities and recommendations
Clear next steps and implementation plan
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“We build it. You own it.”
Pricing: £750 introductory fixed price
This includes:
1 hour audit
6-8 hours of associate build time
1-2 hours scoping + testing
1 hour client training
What it is
A fixed-price, audit and done-for-you setup of practical AI and/or automation workflows that remove repetitive admin and reduce friction in your day-to-day operations.
Ideal for
Clients who want results without learning tools from scratch
Clients who don’t have time to explore automation
Individuals ready to invest in smarter systems, not more hours
What’s included
Scoping call to confirm priorities and success criteria
Build and deployment of agreed automation workflows
Full testing and refinement
Client handover & training, so you understand:
What’s been built
How to adjust or pause workflows
What to do if something changes
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“Your safety net for smart systems.”
What it is
A lightweight monthly support package that keeps Libra VA Services available for troubleshooting, tweaks, and peace of mind.
Ideal for
Clients who rely on automations in daily operations
Clients who want fast help when something breaks
Clients who value continuity and a human point of contact
What’s included
Same-day response for automation issues
Minor fixes and adjustments
Monitoring for failed or stalled workflows (client must agree to allow Libra VA to retain access to automations)
Advice when tools or processes change
Priority booking for additional automation work
(Clear exclusions: new builds, major redesigns, unrelated VA work)
Pricing: £25 or £50 per month
Option A: Core Support – £25/month (10% discount off annual fee if paid upfront)
Same-day response for workflow issues
Response within two working days for all other requests
Minor fixes and tweaks
Monitoring + advice
No new builds
Large enhancements negotiated at a discount (to be discussed).
Option B: Priority Support – £50/month (10% discount off annual fee if paid upfront)
Same-day response for all issues
One large enhancement per month
Quarterly automation health checks (comes into effect after the first three months)
Priority booking for additional work
Access to VA support at a discounted rate
Smarter systems. More time. Human-first support.
Your Questions, Answered
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Not at all. We design everything to be clear, practical, and easy to understand. We’ll guide you through the process step by step, explain things in plain language, and make sure you feel confident using anything we implement.
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That’s exactly what the AI & Automation Audit is for. We review your current workflows and identify what should be automated, what can be partially supported by automation, and what should stay human-led.
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No - and that’s not our goal.
Automation is used to reduce repetitive admin and create smoother workflows, so human support can focus on higher-value, more meaningful work. We believe the best systems combine people and technology. -
Yes - many clients begin with a single automation or a focused improvement. Our approach is practical and scalable, so you can start where you feel comfortable and expand over time if it makes sense for your business.
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Our approach is always simplify first, automate second.
We don’t add tools or automations unless they genuinely make your workflow easier. Every system we build is designed to be clear, manageable, and aligned with how you already work - not to create extra complexity.
You’ll always understand what’s been implemented, why it’s there, and how to use it confidently.
Let’s make your business feel lighter, calmer, and easier to run.